How to Redeem Member's Loyalty Point on App

Members can redeem their points to get Loyalty Rewards during the checkout process.


  • Make sure your Loyalty Program status is Active
  • Member cannot gain points and redeem their rewards in the same transaction. They need to choose either add the points to their membership or redeem a reward.

Here are the steps to redeem member's loyalty point on App: 

  1. Open Moka App. 

  2. Select menu Point of Sale.

  3. Tap on +Add Customer.

  4. Search and choose member that doing the purchase.

  5. Add item to shopping cart.

  6. Tap on Charge.

  7. Choose and tap on the reward that member wants to redeem.

  8. Review the new bill calculation, tap on Confirm.

  9. Member will receive SMS code validation, input the code in this form and tap Verify. You can tap Resend Code to resend the sms to member. (this step only appears if you check the Send customer validation code checkbox in Loyalty program configuration in backoffice).

  10. Choose payment method and tap Charge.

  11. Tap Print Receipt to print the receipt, member can see their membership and point information in the receipt (you can use SMS Receipt or Email Receipt also).

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