There are several possibilities why you can't log into the Moka application. You can try several ways according to the following constraints:

A. If Forgot Password
- Click Forgot Password on the backoffice/application login page
- Check the verification link sent to the registered email address
- verify your account on the email

B. If You Don't Get Email Verification
- Try logging in by entering the cellphone number that has been used, then:
- Select the Account Settings > Account menu and do the lever again
- Check the verification link sent to the registered email address
- verify your account on the email

C. If other technical problems happened,
please do 3R:
- Re-Open: close the Moka app allu reopen it and try to login
- Re-login: first log out of the Moka app and log back in
- Re-install: When the Moka app doesn't respond at all, please re-install your Moka App